Manage operational incidents from start to resolution
Log incidents, attach evidence, assign follow-ups, and maintain a clear audit trail for operational issues.
The Challenge
When something goes wrong in your operations, the first priority is fixing it. But what happens next? Too often, the incident gets resolved and everyone moves on, with no documentation, no follow-up tasks, and no way to prevent it from happening again. The next time a similar issue occurs, you're starting from scratch. Where's the report from last time? What did we learn? Who was responsible for the fix? Incident management isn't just about logging problems, it's about creating a system that captures what happened, assigns accountability, and tracks resolution to completion.
How Office IQ Supports This
A unified approach that connects incidents, documents, tasks to solve real operational challenges.
Log incidents with detailed descriptions, timestamps, and severity levels
Attach photos, reports, and evidence directly to incident records
Create follow-up tasks with clear owners and deadlines
Track incident resolution from report to completion
Maintain a searchable history for pattern analysis and audits
How It Works in Practice
A clear, step-by-step workflow that your team can follow from day one.
Log the incident
Create an incident record with a clear description, date, time, location, and severity. Include all relevant context for future reference.
Attach evidence
Upload photos, witness statements, and supporting documents directly to the incident record. Everything stays connected.
Assign follow-up tasks
Create tasks for investigation, remediation, and prevention. Assign to the appropriate team members with deadlines.
Track resolution
Monitor task completion and update the incident status as work progresses. Maintain a clear timeline of actions taken.
Close and learn
Mark the incident resolved with a summary of findings and preventive measures. Build a knowledge base for future reference.
What You'll Achieve
Real outcomes that operations teams can expect when using Office IQ for this workflow.